Return Policy

What is the return policy?

You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and unworn, unwashed or not defective. Unfortunately, we cannot accept any returns that do not meet these requirements. Return shipping costs are the responsibility of the buyer. Returns made within 14 days of the receiving date will be issued a full refund to the original payment method excluding the original shipping cost.

 

How do I return an item?

To return an item, please submit a return request via our info@festalshop.com e-mail address. Please include your order number and the reason for your return. We will review your request and issue you a return authorization upon approval and provide you with the mailing address for your return via e-mail. All items must arrive unused and in the original packaging. Festal Shop is not responsible for the lost or damaged items through a return. 

 

What is the exchange policy?

 

Unfortunately we cannot offer an exchange. You may return your product within 7 days after receiving the order and re-order your replacement item.

 

Are returns free?

Return shipping costs for a refund are not covered nor reimbursed by Festal Shop, and are the responsibility of the buyer. 

 

What if the item I received is damaged?

Though we hope this never happens, if you receive a faulty or damaged item, please notify us by e-mailing info@festalshop.com  and we will help sort out the issue.

 

How long will it take my return to be processed?

We try and process returns as quickly as possible. Once we have received the item it will go trough return authorization. Once the return is accepted it will be ready for the refund. We will refund your money to the payment method for the purchase. You will receive an e-mail notification once the refund is issued. It may take up to 3-5 business days for the refund to appear on your online statement depending on your bank.